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Service Delivery Policy

Last updated: October 1, 2026

1. Course Delivery Method

TechyCamp provides live online courses in DevOps and AI-Powered Web Development. Each course runs 8 weeks, with two live sessions a week (16 in total). Courses are delivered electronically via:

  • Live interactive online sessions on Zoom, in the evening at 8 PM PKT
  • Recordings of every live session, provided after class
  • Digital course materials, handouts, and resources
  • Hands-on projects and code reviews
  • A private student community (WhatsApp group)

2. Course Access Timeline

Upon successful enrollment and payment confirmation:

  • Course Materials: Materials and resources become available once your enrollment is confirmed
  • Live Sessions: Access to live classes begins on the scheduled course start date as mentioned in course details
  • Course Duration: 8 weeks, with two live sessions a week
  • Recording Access: Recordings are available within 24 hours of each session and remain available to you for 6 months

3. Technical Requirements

To access TechyCamp courses, students must have:

  • Stable internet connection (minimum 5 Mbps recommended)
  • Computer or laptop with updated web browser (Chrome, Firefox, Safari, or Edge)
  • Webcam and microphone for interactive sessions
  • Basic software installation capabilities for programming courses
  • A WhatsApp number (or email address) for course communications

4. What's Included in Your Enrollment

  • Access to all scheduled live sessions with expert instructors
  • Recordings of all live sessions, available within 24 hours and yours for 6 months
  • Comprehensive course materials, slides, and resources
  • Hands-on projects and coding exercises
  • Code reviews on your projects
  • Access to a private student community (WhatsApp group)
  • Course completion certificate upon successful completion
  • Basic support for technical and course-related questions

5. Service Level Commitments

TechyCamp commits to:

  • Punctual Sessions: Live classes will start on time as per the published schedule
  • Quality Content: All course materials are reviewed and updated regularly to reflect current industry standards
  • Support Response: Technical support queries will be addressed within 24-48 hours during business days
  • Platform Uptime: 99.5% platform availability during scheduled class times

6. Missed Sessions Policy

If you miss a live session:

  • Full session recordings will be available within 24 hours
  • Course materials and slides are immediately accessible
  • Students can ask questions about missed content in the next session
  • Office hours are available for additional clarification

7. Certificate Issuance

Course completion certificates are issued to students who:

  • Complete at least 80% of the course content
  • Submit all required assignments and projects
  • Participate in final assessments or presentations

Certificates are issued digitally within 5 business days of course completion.

8. Course Modifications and Cancellations

TechyCamp reserves the right to:

  • Modify course content to reflect industry updates and improvements
  • Reschedule sessions due to instructor availability or technical issues (minimum 24-hour notice)
  • Cancel courses due to insufficient enrollment (full refund provided)
  • Replace instructors if necessary (with equivalent or better qualified alternatives)

9. Student Responsibilities

Students are expected to:

  • Maintain appropriate behavior during live sessions
  • Complete assignments and projects within specified deadlines
  • Actively participate in discussions and group activities
  • Respect intellectual property and not share course materials with non-enrolled individuals
  • Provide feedback to help improve course quality

10. Contact and Support

For questions about course delivery, technical issues, or support:

  • Email: info@techycamp.com
  • Phone: +92 311 3333579
  • Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (PKT)
  • Emergency Technical Support: Available during live session hours
TechyCamp

Two working engineers. Small live classes. Real projects, reviewed.

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