Service Delivery Policy

1. Course Delivery Method

TechyCamp provides online technology education through digital platforms. All courses are delivered electronically via:

• Live interactive online sessions conducted via video conferencing platforms
• Pre-recorded video lectures and tutorials
• Digital course materials, handouts, and resources
• Interactive coding environments and project platforms
• Online assessment and assignment submission systems
• Discussion forums and community access for peer learning

2. Course Access Timeline

Upon successful enrollment and payment confirmation:

• Immediate Access:

  Course materials and pre-recorded content become available within 24 hours of enrollment

• Live Sessions:

  Access to live classes begins on the scheduled course start date as mentioned in course details

• Course Duration:

  Full access to all course materials is provided for the duration specified in the course description (typically 8-12 weeks)

• Extended Access:

  Students retain access to recorded sessions and materials for 6 months after course completion

3. Technical Requirements

To access TechyCamp courses, students must have:

• Stable internet connection (minimum 5 Mbps recommended)
• Computer or laptop with updated web browser (Chrome, Firefox, Safari, or Edge)
• Webcam and microphone for interactive sessions
• Basic software installation capabilities for programming courses
• Valid email address for course communications

4. What's Included in Your Enrollment

• Access to all scheduled live sessions with expert instructors
• High-quality recordings of all live sessions
• Comprehensive course materials, slides, and resources
• Hands-on projects and coding exercises
• Individual feedback on assignments and projects
• Access to private student community and discussion forums
• Course completion certificate upon successful completion
• Basic support for technical and course-related questions

5. Service Level Commitments

TechyCamp commits to:

• Punctual Sessions:

  Live classes will start on time as per the published schedule

• Quality Content:

  All course materials are reviewed and updated regularly to reflect current industry standards

• Support Response:

  Technical support queries will be addressed within 24-48 hours during business days

• Platform Uptime:

  99.5% platform availability during scheduled class times

6. Missed Sessions Policy

If you miss a live session:

• Full session recordings will be available within 24 hours
• Course materials and slides are immediately accessible
• Students can ask questions about missed content in the next session
• Office hours are available for additional clarification

7. Certificate Issuance

Course completion certificates are issued to students who:

• Complete at least 80% of the course content
• Submit all required assignments and projects
• Participate in final assessments or presentations

Certificates are issued digitally within 5 business days of course completion.

8. Course Modifications and Cancellations

TechyCamp reserves the right to:

• Modify course content to reflect industry updates and improvements
• Reschedule sessions due to instructor availability or technical issues (minimum 24-hour notice)
• Cancel courses due to insufficient enrollment (full refund provided)
• Replace instructors if necessary (with equivalent or better qualified alternatives)

9. Student Responsibilities

Students are expected to:

• Maintain appropriate behavior during live sessions
• Complete assignments and projects within specified deadlines
• Actively participate in discussions and group activities
• Respect intellectual property and not share course materials with non-enrolled individuals
• Provide feedback to help improve course quality

10. Contact and Support

For questions about course delivery, technical issues, or support:

• Email: contact@techycamp.com
• Phone: +92 123 4567890
• Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (PKT)
• Emergency Technical Support: Available during live session hours